BUILD your career with an organization that is a leader in national advertising focused on local flavor. As part of our team, you will help our clients reach more than 211 million homes each year with the best deals available.
LIVE your passion through a culture that actively supports community involvement and delivers hope to missing children and their families across the nation through its involvement in the Have You Seen Me?® Program.
CREATE our future by delivering highly relevant, useful and smart content – when and how people need it – to make the best decisions possible in navigating their local community.
Customer Success Team Leader Partnerships Team
Position Summary: One Brand Marketing is an emerging leader in postcard marketing software and direct mail solutions that help thousands of businesses grow. Customer Success Coordinators are responsible for coordinating the day to day management of a portfolio of partners who resell and white-label our products.
Your mission is to serve as the lead, front line, go-to resource for the needs of our partners when they’re leveraging our software, reselling our products, or sending direct mail campaigns. You’ll take a leadership role working closely with the Customer Success team and our partners to ensure the seamless fulfillment of orders and to stay on top of all of our products in a rapidly changing environment, immediately raising and eliminating points of confusion so that customer relationships remain intact. The individual may also work with the rest of One Brand’s sales, product, marketing, and operations functions to uncover new ways to add value to our clients, improve our product offerings, streamline processes, and create more lucrative partnerships.
Key Duties / Responsibilities:
- 40% Account Management: Deliver a proactive communication strategy to drive adoption of our software, overall client satisfaction, and revenue growth; Monitor customer health to track usage and overall experience. Serves as lead for the Customer Success Team and may become involved to resolve more complex customer issues.
- 40% Manage Partner Marketing Initiatives: Empower and support our partners to leverage our software and marketing services by taking orders and providing day to day support.
- 10% Marketing Optimization: Provide analysis of client’s marketing programs to deliver results; Promote marketing best practices and optimization strategies with our partners
- 10% Product Training: Onboard new customers to our Advanced Marketing Platform by demonstrating the software in webinars and providing support collateral.
Employees are responsible for supporting and complying with internal and external audits, to include providing information, performing assigned tasks to ensure compliance, and preparing and maintaining evidence that key duties identified as internal controls have been performed. All employees are responsible for supporting and complying with safety and security policies to promote a healthy working environment.
Clipper Magazine is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, non-disqualifying physical or mental disability, national origin, protected veteran status or any other characteristic protected by law.
Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting the Human Resources Department
Education & Knowledge:
- A bachelor’s degree or equivalent experience.
- Experience using Salesforce, Intercom, or similar CRM system along with all Google Suite and Microsoft Office products.
Experience / Skills / Abilities:
- Minimum 2 years in Account Management, Sales or Customer Success focused on software or marketing services.
- Strong subject matter experience in direct mail, digital marketing, or software as a service products.
- Demonstrated success and prior experience leading one or more employees in a prior role is strongly preferred.
- Take full ownership and accountability over partnerships, projects and outcomes.
- Very strong written communication and storytelling skills
- Ability to thrive in a fast-paced, collaborative team environment.
Supervisory Responsibility:
- Will serve as team leader for one or more Customer Success Coordinators.
Communication & Contacts (Internal/External):
- Onboard, support, and execute day to day coordination of strategic partnerships.
- Excellent people and management skills to interact with staff, colleagues and cross-functional teams, and third parties.
Physical Requirements / Working Conditions:
- Willing to travel up to 5% for trade shows and key account meetings
- Must be able to communicate effectively by telephone – requires ability to hear and talk
- Must be able to answer emails/chats, review, resolve and/or enter orders utilizing computer – typically requires ability to see.
- Sedentary position, ability to sit for extended periods of time
- Use of arms, hands, and fingers, lift, push, pull, carry, dial and keyboard
We are the best local advertising in America with a national reach.
Clipper Magazine is a leading provider of multi-channel, hyper-local advertising and promotional solutions for businesses all over the country. Clipper’s distribution includes more than 500 local editions and specialty publications across 28 states, with each issue comprised of money-saving deals and coupons from local merchants as well as great offers from major regional and national businesses. Clipper Magazine’s affiliated publications include Mint Magazine®, Local Flavor®, REACH Magazine, Maryland Pennysaver, The Flyer, One Brand Marketing and Market Magazine, plus numerous specialty publications. Clipper also operates Total Loyalty Solutions – custom apps and advanced loyalty technology solutions for small and medium sized businesses; Spencer Advertising – a full-service advertising agency; and the online deal and coupon site LocalFlavor.com.
Clipper Magazine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our Recruiting Coordinator, Morgan L Heilman at 717 663-3447.
EEO is the law. To review your rights under Equal Employment Opportunity please visit: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.
